Mission & Margin is the Business of Healthcare

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Medical Injury and the Journey to Value

In this Interview

President & CEO
Memorial Hermann Health System

* Immediate Past Chairman, American College of Healthcare Executives * Leads network with more than 250 hospitals and clinics, 26,000 employees and 5,500 affiliated physicians in the Greater Houston area. * Focus on high reliability, innovation, and transformation * Models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence * Serves as board member on Houston Holocaust Museum Advisory Board and the Children’s Defense Fund * Previously President of North Mississippi Medical Center, a 650-bed tertiary hospital and a 2006 Malcolm Baldrige National Quality Award recipient * Board-certified in Healthcare Management as an ACHE fellow, began career as critical care nurse and nurse executive before completing master’s degree in Hospital and Healthcare Administration from the University of Alabama at Birmingham

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